UK ORDERS
(inc. Isle of Mann & Channel Islands)

Orders over £50 are shipped FREE. Orders under £50 are shipped at a cost of £2.95. Your order will be sent via Royal Mail - either tracked or special delivery.

USA & EU ORDERS

We ship to the USA and select countries in the EU via DPD for £15. Allow approx a week for items to arrive that are not made to order. Note that customs checks are out of our control and may delay your parcel arriving.

RETURNS

You can return your jewellery within 30 days for a full refund or exchange, except items we have engraved or altered for you. Return costs are your responsibility.

CHRISTMAS GIFTING

We extend our returns period at Christmas time. Items purchased from 1st Nov can be returned up to 15th Jan for a full refund or exchange, provided the item is unworn and in new condition. Again, engraved and altered items are excluded.

MULTI-BUY DISCOUNT

We keep our prices reasonable all year round, which means we can rarely offer discounts. However, if you add two or more pairs of earrings to your basket (or in the case of helix earrings, two or more single earrings), an automatic 5% discount will be applied with our thanks.

We also offer 5% off when you add two or more anklets to your basket.

LOYALTY DISCOUNT

Purchasers who have ordered at least twice previously can use the code LOYALTY to get a 5% discount off their next order, assuming they use the same name and email at the checkout. With so many shops to choose from, we really appreciate our return customers and hope this small gesture shows our thanks.

*The loyalty and multi-buy discounts cannot be combined.

Sterling silver and 9ct yellow/rose gold all develop tarnish (the product of a chemical reaction), and this can happen quite quickly or slowly over time. Tarnish can look dark, discoloured or patchy and sometimes like a top layer of the metal is coming away - be assured it is not.

Tarnish tends to happen most quickly when the jewellery comes into contact with:

• Moisture, Perspiration & Humidity
• Chlorine / Pool / Hot Tub Chemicals
• Shampoos/Body Wash
• Sun Cream
• Perfumes, Moisturisers & Cosmetics
• Household Cleaning Products
• Insect Repellent

Light tarnish can be removed effectively from sterling silver and 9ct yellow or rose gold with a dedicated dry polishing cloth and we recommend the Town Talk brand. They have cloths for silver and gold. Please do not use these cloths on gold plated jewellery.

For advice on removing more stubborn tarnish, please reach out with photos and we can give you some product/care suggestions.