Jewellery FAQS | Sterling & Wilde

DELIVERY & RETURNS

You can return unworn jewellery to us within 30 days, for a full refund. Return postage costs are your responsibility.

Items Under £100

For items valued under £100 please return via Royal Mail First Class Signed For (currently £2.69 - £4.68). We will insure the item for loss provided you keep your proof of posting.

First class mail can take up to one week to reach our PO Box address.

Items Over £100

For items value over £100, please return via Royal Mail Special Delivery (currently £6.75 - £7.55). If you return via a different service, we will not be able to insure the item for loss.

Return Address

Our return address: KIC Group, PO Box 1352, Cheltenham, GL50 9GT

Generally speaking our returns policy is no quibble and we strive to offer excellent customer service.

Exclusions

For hygiene reasons, earrings that have been removed from their sealed bag cannot be returned. Provided the bag remains intact, we are happy to refund.

We extend our returns policy at Christmas, so that items purchased from 1st November onwards can be returned up to 15th January for a refund. Jewellery should be unworn and in as new condition.

We ship most orders within 1-2 business days. Where dispatch times are longer than this, we state so on the product page. This is usually only the case for rings that we need to size for you.

Deliveries to the UK will go via a Royal Mail Tracked Service, or via Royal Mail Special Delivery.

All parcels are GPS tracked to their destination and are insured for loss.

In the case of high value items, we reserve the right to only deliver to the cardholder's address.

We know how annoying it can be to purchase something, only to see it in the sale a few days later.

Our price guarantee: if you purchase a product from this website and we reduce it in price within 30 days of your purchase, send us an email and we will refund you the difference.

This price guarantee only applies to items purchased from this website sterlingwilde.couk - it does not apply to items purchased in our Etsy or eBay stores.

We have designed our packaging to be as minimal and Earth-friendly as possible.

Our jewellery boxes are made from recycled card as are our postage boxes. Our tissue paper is recycled and the care card we enclose in your parcel is printed, in house, on recycled card. Even the tape we seal your postage box with is recycled.

Our jewellery box foam inserts are not recycled as yet, but we are working hard to change that asap.

We also welcome feedback and comments on our packaging - please send to hello@sterlingwilde.co.uk.

JEWELLERY FAQS

We are a family-run, honest jewellers, skilled at what we do and experienced with what we sell. All of our jewellery is sold in accordance with UK law.

For solid gold items that weigh 1 gram or more,  a UK hallmark will be stamped on the piece. Items under 1 gram will be stamped with a fineness mark: 375 for 9ct gold, 585 for 14ct gold and 750 for 18ct gold.

For solid silver items that weigh 7.78 grams or more, a UK hallmark will be stamped on the piece. If the items falls below this weight, a fineness mark of 925 will be stamped on the jewellery instead.

Silver jewellery that has been plated in a fine layer of gold will be hallmarked in accordance with the silver standards above.

Items made purely of gold or platinum are referred to as fine jewellery. Items made from silver or silver plated in a thin layer of gold are referred to as demi-fine.

Silver is a strong, durable and hypoallergenic metal that has been treasured by humans for thousands of years. It is a lot less expensive than gold, and is a great alternative for jewellery.

Solid Gold & Silver Jewellery

We warranty all of our jewellery against manufacturing faults for 12 months from the date of purchase.

We offer a refund or repair warranty within 6 months, and repair only warranty after 6 months.

Manufacturing faults include things like faulty clasps and closures.

Manufacturing faults do not include snapped / snagged / pulled chains and bracelets and other wearer damage.

If you do happen to break a chain purchased from us, we will do our best to repair it for you. We do charge for repairs, but we don't profit from them. So it's a cost price only repair.

Gold Plated Jewellery

Our normal warranty applies to gold plated jewellery with the following exception:

Gold plating will wear off over time and expose the 925 sterling silver underneath. This is to be expected with wear - and is only covered under our warranty if it happens within 6 months. If you are seeking a longer lasting gold colouring on your jewellery item, you would be best placed to order a fine piece of solid gold jewellery.

If you'd like plated jewellery purchased from us re-plated, we can offer this for a small fee. Please get in touch for more information.

We are experienced gemmologists and go to great lengths to source good quality stones, and also to accurately describe those stones to you.

We sell a mixture of natural, treated and synthetic gemstones. Each product page will clearly describe the stone being sold with no ambiguity.

All diamonds are purchased in accordance with the Kimberley Process. We do not sell conflict diamonds.