Orders over £100 are shipped FREE. Orders under £100 are shipped at a cost of £2.95. Your order will be sent via Royal Mail - either tracked or special delivery.

RETURNS

You can return your jewellery within 30 days for a full refund or exchange, except items we have engraved or altered for you. Return costs are your responsibility.

CHRISTMAS GIFTING

We extend our returns period at Christmas time. Items purchased from 1st Nov can be returned up to 15th Jan for a full refund or exchange, provided the item is unworn and in new condition. Again, engraved and altered items are excluded.

Sterling silver and 9ct yellow/rose gold develop tarnish: the product of a chemical reaction. This can happen quickly or slowly over time. Tarnish can look dark, discoloured, patchy and sometimes like a top layer of the metal is coming away.

Tarnish happens to all un-plated silver and gold, but tends to happen most quickly when the jewellery comes into contact with:

• Moisture, Perspiration & Humidity
• Chlorine / Pool / Hot Tub Chemicals
• Shampoos/Body Wash
• Sun Cream
• Perfumes, Moisturisers & Cosmetics
• Household Cleaning Products
• Insect Repellent

Light tarnish can be removed effectively from sterling silver and 9ct yellow or rose gold with a dedicated dry polishing cloth and we recommend the Town Talk brand. They have cloths for silver and gold. Please do not use these cloths on gold plated jewellery.

If the tarnish is heavy or stubborn, a clean with a wet Cape Cod Fine Metal Polishing Cloth first, followed by the dry Town Talk cloth afterwards, can work wonders.

You can pick up all these cloths for a few pounds on eBay and Amazon.

Always clean your jewellery gently and sparingly. Never polish plated jewellery - clean with a microfibre cloth only. Treat white gold as plated jewellery and be cautious with rose gold. Sterling silver plated in rhodium will also not polish well.

If you are struggling to remove stubborn tarnish, we are always happy to clean jewellery purchased from us provided you cover the postage in both directions. Please send us a friendly email to let us know.